Refund Policy
RETURNS:
We do not offer returns on live plants, but we will do everything we can to ensure your satisfaction. Please contact us with any questions, comments, or concerns by sending an email to hello@aplanter.com.
Non-perishable products such as pots, soil, and top dressing may be returned unused, unopened, an undamaged up to 30-days from the receipt of goods. Customers are responsible for the return postage cost. Fragile items such as pots need to be packed well with bubble wrap or other protective packing materials to ensure safe delivery. Products returned damaged will not be granted a refund.
Refunds are not available on live plants.
DAMAGED GOODS:
We only ship plants that are disease free and of good quality. That being said, we cannot control what happens to your order during transit.
If plants arrive damaged due to transit, we will issue a store credit. In order for this to happen, you must contact us within 48 hours of receipt of your order by sending an email to hello@aplanter.com. Please provide your order number and photos of the damage, both to the packaging and the plants. Do not dispose of the plants or packaging as the carrier may request their return.
